Protecting your privacy

At Nice Little Mover, you can always trust us to deliver the best service. And we want you to feel just as confident in us knowing we keep all your personal information safe and secure. We are committed to protecting your privacy, and we have made this policy to explain how we may collect and use your personal information, and why.

Why do we collect information?

We collect information from our customers to help us deliver and continually improve the service we offer. That means when you make an enquiry about any of our services, we may collect personal information about you. Data may be stored/processed in manual and/or electronic format.

How do we use your information?

Data may be stored in manual or electronic format. We use your information in a number of different ways – and it all depends on the information. However, without your information, we won’t be able to offer our services. All the information we collect from you is used by us, or a trusted third-party acting on our behalf. Check out the tables below to see what we do, and why we do it.

What information may we collect: Your title & name

Why we collect it:

  • So that we can address you correctly
  • So that we can issue all the documentation relevant to your contract with us to the correct person

What information may we collect: Your home address

Why we collect it:

  • To assist our removal experts to know where to find you
  • To help us find you when we respond to you by post
  • To send all documentation & guarantees in relation to your contract with us

What information may we collect: Your email address

Why we collect it:

  • To make sure you’re in the loop about all services
  • To communicate with you during our order process
  • To send you, when needed, order acknowledgement, amendment and completion emails
  • To ask whether you would like to review a service and help our products be the best they can be
  • To record your emails and keep track of any issues or concerns you may have. This helps us to continually improve our services

What information may we collect: Your telephone number (including home and/or mobile numbers)

Why we collect it:

  • To get in touch with you if there’s a query regarding your order, and make sure our service is spot on
  • To contact you to book a removal van to visit
    Your contact history (including telephone call recordings and feedback)
  • To ensure we always provide the best customer service and for training purposes
  • To enable us to fully investigate any concerns you raise
  • To log any questions or issues
  • To perform our contract with you
  • To identify issues in our showrooms and improve our customer experiences
  • To obtain evidence of accidents and injuries in our showroom and resolve issues efficiently (luckily this doesn’t happen too often)

The law allows us to collect and use the information set out above for a number of reasons, including:

  • With your consent
  • To perform our contracts with you, such as to deliver our service
  • Legal compliance – sometimes we don’t have a choice, we are legally obliged to collect and share information, for example in relation to fraud or criminal activity
  • Legitimate interest – where we need to use your data as part of the running of our business to provide our excellent goods and services and we will do this in a way that does not materially impact any of your rights, freedoms or interests, for example the profiling activity we refer to below.

How long will we hold your data for?

We will keep your personal information whilst you continue interact with us or need our services, for as long as necessary to fulfil the purposes we collected it for.
However, we are required by law to keep some data for longer periods than other types and are entitled to hold on to some information where we have a legal right to do so. In general, we will not keep your personal information for longer than 6 years after your last order with us or interact with us before we deleted it and where we don’t need it or are not obliged to keep it, we will delete it before.

Sharing your information

We want to earn and maintain your trust. So as a rule, we do not, and will not, sell any of your personal data to any third party. That includes your personal details, such as your name, address, email address or credit card information.
However, we may share your data with our accounts, as an essential part of being able to provide our services to you.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body upon a valid request to do so. These requests are assessed on a case-by-case basis and we’ll always take your privacy into consideration before sharing.

Don’t forget your rights

Remember: your data is your data. So, you have the right to request:

  • Access to the personal data we hold about you, free of charge in most cases
  • The correction of your personal data when incorrect, out of date or incomplete
  • That we stop any consent-based processing of your personal data if you withdraw that consent
  • That we delete your data, or stop processing it or collecting it, in some circumstances
  • That we transfer elements of your data either to you or another service provider

You can contact us to request to exercise these rights at any time as follows:

To ask for your information to be updated or removed, please contact us.

We want to provide the best service to you, so we will act on your requests where we can. But, sometimes, we may not be able to or may not be required to. If we choose not to action your request, we’ll explain the reasons for our refusal.

Your right to withdraw consent

Whenever you give us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. The easiest way to withdraw is to contact us direct by email. Lots of the uses of your information set out in the table above are not based on your consent and therefore, we may continue to use your data, where we are legally allowed to.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.
We must then do so, unless we believe we have a legitimate overriding reason to continue processing your personal data. If we choose not to action your request, we will explain the reasons for our refusal.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, that is fine too. We will just ask them to prove they have your permission to act.

Changes to our privacy policy

We will never leave our customers in the dark. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact us

We are always happy to speak to our customers, and when it comes to your privacy, we want you to feel as safe and secure as your information. So, if you have any questions, comments or requests regarding our Privacy Policy, would like to change or delete the data we have, please don’t hesitate to contact us.

Call 07984163877

e-mail us direct or fill in Removal Contact Form!

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